Refund Policy — Finetv Pro

1. Our approach

Finetv Pro sells creative work made to order. Once design work has started, the time spent on it cannot be recovered in the way a physical product could be returned.

That said, we would rather solve a problem than keep money from an unhappy client. Contact us first — most difficulties turn out to be a misunderstanding about the brief that we can resolve in a few messages.

2. When we refund

We will refund your payment where:

you paid but your access was never delivered;
the service cannot be made to work on your device despite our reasonable assistance, and no equivalent solution can be offered;
you were charged twice, or charged an amount that does not correspond to the plan you ordered.

In these cases, write to us within 7 days of your payment, describing the problem and the steps already tried.

3. When we cannot refund

Refunds are not available where:

the access has been delivered and used, and the service is working as described;
the work delivered matches the brief you approved, but you have changed your mind about the direction;
you ordered the wrong package — in that case we credit what you paid towards the correct one instead;
a delay is caused by content or feedback we are still waiting on from you;
the project was terminated for breach of our Terms of Service.

4. How to request a refund

Send an email to finetv.pro@gmail.com including:

the email address used for the order;
the date of payment and the plan purchased;
the device you were trying to use;
a description of the problem and what has already been tried.

We acknowledge every request and tell you our decision, with reasons, in writing.

5. Processing time

Approved refunds are issued to the original payment method. Once we have processed the refund, the time it takes to appear on your statement depends on your bank or payment provider, and is outside our control.

6. Partial refunds

Where a fault affected only part of your subscription period, we may offer a partial refund or an extension of your access, at your choice.

7. Questions

This policy forms part of our Terms of Service and does not affect any mandatory consumer rights you may have under the law applicable where you live.